Terms of Service, Privacy Policy & Refund/Cancellation Policy
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.
The Platform is owned by Aveon Infotech Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Hopecollege Peelamedu Coimbatore (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').
Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction.
ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner.
The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.
You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information.
You shall indemnify and hold harmless Platform Owner, its affiliates, group companies and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use or Your violation of any law, rules or regulations or the rights of a third party.
Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in India.
All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
This Privacy Policy describes how Aveon Infotech Private Limited and its affiliates (collectively "Aveon Infotech Private Limited, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website www.aveongstflow.com (hereinafter referred to as Platform).
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India.
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes:
Important: If you receive an email or call claiming to be from Aveon Infotech seeking personal data like debit/credit card PIN or passwords, never provide such information. Report it immediately to law enforcement.
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. We may also disclose personal data to:
To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. However, the transmission of information over the internet cannot always be guaranteed as completely secure. Users are responsible for ensuring the protection of login and password records for their account.
You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. We may refuse or delay deletion of the account in event of any pending grievance, claims, or pending services. Once deleted, you will lose access to the account.
We retain your personal data for a period no longer than required for the purpose for which it was collected or as required under applicable law.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You have the right to withdraw your consent by writing to our Grievance Officer. Please mention "Withdrawal of consent for processing personal data" in your subject line.
We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy as required under applicable laws.
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You consent to us and our partners to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
For any privacy concerns, please contact our Grievance Officer using the contact information provided on this website.
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform.
⏰ 7-Day Cancellation Window
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers/merchants and they have initiated the process of shipping them, or the product is out for delivery.
In such cases, you may choose to reject the product at the doorstep.
Aveon Infotech Private Limited does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
⏳ 7-Day Processing
In case of refunds approved by Aveon Infotech Private Limited, it will take 7 days for the refund to be processed to you.
Have questions about our policies?
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